You’ll probably find that underneath the listed email address is a link saying “Verify your account”… this despite the fact you’ve already gone through a verification process during the initial setup process and seemingly successfully signed into the device using your Microsoft account!Ĭlick the link, enter your password then the “Verify your account” link should disappear and now be replaced by a “Disconnect” link under your email address.
I couldn’t believe there wasn’t another solution and reading one of the responses (by user felickz) on the Microsoft forum gave me a lightbulb moment…Īnd now the bit you’ve been waiting for 😉 Go to… Settings > Change PC Settings > Your Account Please wait a few minutes and try again.”Ĭhances are if you’re reading this the usual suggested fixes aren’t working, in no particular order they include: This might have happened because of a server problem or the network connection timed out. The Store loads for all of about two seconds then blanks out to a white screen with what seems to be the (in)famous message “We weren’t able to connect to the store.
So I go through the motions on the newer RT, sign in with the new account, verify via email code then go to the Store to download the OneNote Metro app… or not… I’m just finalising the setup of our two demo RT devices to give to staff and as part of the config some sample Microsoft accounts have been made on each device (seems a bit pointless running the RT without them really)
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